Sandra Ifi, Customer Service Officer

About

I have over four years experience in customer service. I can handle high volume calls. My skills are attention to details, effective communication skills, active listening and solving customers complaints in a timely and professional manner, inbound and outbound calls, email, phone and text support including time management. I have a strong ability to multitask, knowledgeable in the use of CRM tools - Google sheet, Microsoft Office, Skype and Zoom.

Experience

HOPROC DEVELOPMENT FOUNDATION

Mar 2021 – Present

Nigeria

Virtual Administrative personnel (Volunteer Staff)

* Report to the Managing Director. * Maintain files * Provide support to other departments in the Foundation. * Coordinated and scheduled meetings and appointments.

STANDARD ELITE INVESTORS NETWORK COMPANY

Jul 2016 – Nov 2017

Nigeria

Customer Service Representative

* Answered telephone enquiries from customers regarding various investment packages of the company. * Assisted customers with investment plans and process. * Carried out registration process on behalf of clients. * Provided clients with daily updates on the status of their investment. * Resolved issues regarding customers’ investment returns which were overdue. * Increased sales by five percent within five months.

Education

UNIVERSITY OF BENIN, NIGERIA

May 2005 – May 2010

Bachelor of Science , Economics and Statistics

Sandra Ifi

Customer Service Officer

Skills

Languages