I am highly skilled in customer-oriented hospitality and airline service professional with extensive experience in front-line customer engagement, conflict resolution, and operational efficiency. Proven ability to handle high-pressure environments while ensuring seamless guest experiences and enhancing customer satisfaction. Adept at managing airline check-ins, hotel reservations, and front-desk operations with a strong focus on service excellence. Recognized for outstanding performance, including achieving Employee of the Month and surpassing revenue targets. Seeking a dynamic role in customer service where expertise in guest relations, problem-solving, and teamwork can contribute to organizational success.
Experience
Qatar Airways
Jan 2023 – Aug 2024
Qatar
Customer service agent
• Assisted an average of 500+ passengers daily with check-in, ticketing, and baggage handling, ensuring seamless operations.
• Provided clear and professional guidance to passengers regarding terminals, gates, and facilities within the airport.
• Efficiently resolved issues related to lost baggage, flight changes, and missed connections, improving customer experience.
• Verified passenger documents, issued boarding passes, and assisted travelers with special needs to ensure smooth boarding procedures.
• Consistently exceeded passenger expectations by delivering high-quality customer service and ensuring a welcoming airport experience.
