Sanjeevan Balakumaran, Experienced Customer Service Executive with Analytical Skills and Strong Team Collaboration abilities seeking Remote Job Opportunities.

About

Hello! My name is Sanjeevan and I am excited to introduce myself. I have almost 6.5 years of experience in the banking industry and an overall work experience of 9 years. I recently left my position as a Customer Service Executive at HSBC where I developed strong skills in communication, problem-solving, and customer satisfaction. In terms of my work interests, I am open to exploring opportunities in various fields except for software development, including roles such as administrative work, data entry, customer service, and project coordination. I am currently looking for remote jobs that will allow me to work from home. As for my strengths, I possess clear communication skills and the ability to remain calm and professional in high-pressure situations. I am a quick learner and enjoy taking on new challenges. Additionally, I have experience in managing multiple tasks and projects simultaneously, prioritizing deadlines, and collaborating with team members to achieve goals. I look forward to the opportunity to contribute my skills and positive attitude to a new role and team. Thank you for considering my application.

Experience

HSBC

May 2016 – Aug 2022

Sri Lanka

Customer Service Executive

Responsibilities: Approve day-to-day transactions Work with branches to authorize transactions for customers Conduct research to verify information for international accounts and transactions Update EOD certificates and maintain MI Train and support team on process improvements and operational processes Work with automation team to provide overall walk-through for the HUB reports team Provide coaching and training for employees locally and internationally Experience: 6 + years of experience in the banking industry Experience in transaction approvals and customer service Strong skills in research, process improvement, and training

HSBC

Feb 2015 – Apr 2015

Sri Lanka

Customer Service Executive

Verified customer bank details, processed applications according to criteria, gathered financial data, and processed transactions accurately and timely.

Sky Management Systems

Nov 2013 – Nov 2014

Sri Lanka

Production Associate - Team Leader

Supervised team to improve accuracy in error identification. Converted PDF files to E-Pub applications using coding functions such as xml and xhtml for viewing on iPads. Developed flexible approaches for using unique tools in conversion.

Inno Data Isogen

Jan 2012 – Jul 2012

Sri Lanka

Trainee Production Associate

Experienced in working with modern software and data processing techniques within a structured network environment. Skilled in conducting quality checks to identify errors.

Education

BMS Colombo Srilanka

Feb 2015 – Oct 2016

Post Graduate Diploma, Strategic Management and Leadership (Edexcel UK)

Informatics Institute of Technology Sri Lanka

Jan 2010 – Nov 2013

BSc (Hons), Business Information System - University of Westminster (UK)

Sanjeevan Balakumaran

Experienced Customer Service Executive with Analytical Skills and Strong Team Collaboration abilities seeking Remote Job Opportunities.

Skills

Languages