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SAN JUAN MAANGELA S

Energetic and optimistic Customer service & Customer Sales Representative with over 2 years of professional experience assisting customers

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Intro
Taguig, Philippines
Appointment Setter at Simple Site Company
Studied Tourism Management at ICCT College
Studied ICT at Kasiglahan Village Senior High School
Joined April 30, 2023

Skills

Languages

English
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Fluent
Japanese
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Intermediate
Tagalog
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Native or Bilingual
About
My name is Ma. Angela San Juan, I'm 19 years old and I live in the Philippines. Although I really enjoy my work as an Appointment Setter, I’d like to dig deeper down in terms of growth. The past work experience has given me the opportunity to master my communication, listening, and negotiation skills. I’m ready for a more challenging and dynamic role that requires bringing new business and revenue to the company.
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Experience
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Simple Site Company
Mar 2023 – Present
Appointment Setter
Freelancing role in which we build beautiful websites for small businesses across the United States and Canada. • administrative task such as processing and transferring data • scheduling clients for appointments to speak to a web designer • Taking Inbound & Outbound calls for new leads
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Concentrix
Apr 2022 – Feb 2023
Quezon City
Customer Service Representative
The following are what I have completed during the 9 month(s) of working in Customer Service role: • Create claim tickets to customers for their item damage, partial delivery, refund, cancellation, replacement, and discounts. • Assist customers with rescheduling their delivery, modifying their order, furniture protection plan (FPP) inquiries, and delivery confirmation. • Handle complaints. • Provide appropriate solutions for customers. • Set technician appointments
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AFNI PH
Oct 2021 – Mar 2022
Quezon City
Customer Sales Representative
We provide Internet, Cable, and Phone services across US through phone call. In this account, we call it VERIZON and the following are what we do on a daily basis: • Serves customers by selling products • create tickets for technician appointment • service troubleshoot rapport • order modification • account modification • billing inquiries • follow up emails
Education
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ICCT College
Mar 2021 – Dec 2022
BSHM, Tourism Management
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Kasiglahan Village Senior High School
Apr 2019 – May 2021
ICT
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