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santhiya Rajagopal

Senior associate

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Abu Dhabi, United Arab Emirates
Joined March 26, 2025

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English
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Fluent
Tamil
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Native or Bilingual
About
Dear Hiring Manager, With 8 years of experience in customer service, business support, and sales, I am confident that my skills and expertise align perfectly with your organization's goals. In my recent role as Senior Associate—customer Experience at Foodhub, I delivered end-to-end business support, including account setup, performance analysis, and promotional strategies. I also boosted order volume through upselling and cross- selling initiatives. My proficiency in Level 1 & 2 technical support and handling inbound/outbound calls, emails, and chats allowed me to ensure seamless customer experiences. Additionally, I collaborated with cross-functional teams to enhance operational efficiency. Previously, as a Business Development Associate at Think & Learn, I successfully executed business strategies, conducted field sales, and drove growth through innovative marketing. At iOPEX Technologies, I focused on delivering technical support to clients. My leadership abilities were further honed at Firstsource Solutions, where I led and mentored a team of 27 employees during a four-month stint as Acting Team Leader, overseeing training and quality assurance programs. I hold a Master of Science in Botany from PSG College of Arts & Science and am certified in Scrum Master, Lean Six Sigma Foundations, Excel Essential Training, and Microsoft 365. These certifications have strengthened my analytical and problem-solving capabilities. I am eager to contribute my customer-centric approach, technical proficiency, and leadership skills to your dynamic team. I am particularly drawn to your company for its reputation for innovation and commitment to service excellence. I am confident that my expertise will add value to your organization. Currently, I am holding a UAE Tourist visa. Thank you for considering my application. I look forward to discussing how my skills and experience can contribute to your team’s success.
Experience
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Foodhub
Oct 2022 – Nov 2024
Chennai
Senior Associate - Customer Experience