User's Cover Picture
User's avatar

Sara Akram

A Customer Support Specialist with 6+ years of experience in the field with dynamic business models.

Lahore, Pakistan
Lead Manager Customer Support Department PK Office at Fab Glass and Mirror
Studied Audit and Human Resources at UMT
Consumer Services
Joined May 29, 2023



Native or Bilingual
Native or Bilingual
I have been working in the Customer Support industry for about 6 years now. Gained experience in the local market and GCC with Careem. Moved to a BPO and worked for Uber Eats in the EMEA region on phone support. Got moved to HR and hired suitable candidates for Support of Uber Eats, Talabat, food panda, and many more projects. Then started working with a USA-based Company who were hiring for their support department here with a local Company. This opened an opportunity for me to work with a wonderful team in the USA and provided me the opportunity to work in a hybrid working model.
User avatar
Fab Glass and Mirror
Jun 2020 – Present
Lahore (Business held in USA)
Lead Manager Customer Support Department PK Office
User avatar
Feb 2014 – Dec 2018
Bachelors in Commerce, Audit and Human Resources