Sara Attia, Customer Success Manager

iPostal1

Mar 2022 – Present

Remote

Senior Customer Service Representative / USPS 1583 Specialist

Held concurrently with role at Pointed Discovery •Manage high-volume customer inquiries and escalations via email ticketing system with a focus on timely resolution. •Review, verify, and approve USPS Form 1583 and supporting legal documents in compliance with federal mailing regulations. •Guide customers through notary and documentation processes to ensure proper account activation and legal compliance. •Collaborate cross-functionally to resolve customer issues and maintain high satisfaction levels. •Consistently exceed company KPIs and efficiency benchmarks in customer service performance

Pointed Discovery

Jun 2019 – Mar 2023

Remote

Legal Transcriptionist

Held concurrently with roles at IMS and iPostal1 •Monitored and analyzed recorded inmate phone calls to extract case-relevant information and identify investigatory leads. •Transcribed audio content with 100% accuracy, ensuring reliable documentation for legal proceedings. •Managed sensitive case data, handling updates, revisions, and confidential material in accordance with legal standards. • Identified and reported critical new information to support law enforcement and litigation teams.

Roadway Van Lines Inc

Jan 2019 – Jun 2021

Remote

Sales Manager

•Led sales operations for international relocation services, managing a global client base •Trained, coached, and developed new sales staff into a high-performing, client-focused team. •Leveraged CRM platforms and phone systems to manage pipelines, optimize follow-ups, and streamline communication. •Collaborated closely with marketing to refine programs, boosting lead quality and conversion rates. •Achieved a 76% increase in revenue growth over two years by implementing strategic sales initiatives and process improvements. •Consistently exceeded personal and team sales targets through consultative, relationship-driven sales tactics.

First Class Locksmith

Jan 2009 – Dec 2018

Remote

Operations, Dispatch & HR Manager

Held concurrently with role at Bronson Laboratories Inc •Directed all dispatch operations, scheduling technicians efficiently and ensuring timely, high-quality job completion across service areas. •Managed billing, collections, and payroll processes, ensuring accuracy in employee compensation and client invoicing. •Oversaw HR functions including employee onboarding, policy implementation, and performance tracking. •Maintained strong relationships with 28 client companies, acquiring 19 new accounts and increasing revenue by 130%. •Developed and enforced operational policies and training programs that standardized procedures and improved team performance. •Leveraged CRM systems for dispatch coordination, client management, and operational reporting. •Reduced staffing costs by 22% through implementation of cross-training and workforce optimization strategies.

Bronson Laboratories Inc

Sep 2009 – Apr 2014

Lindon Utah

Sales Account Manager & Team Leader

Held concurrently with role at First Class Locksmith •Launched and led the Premier Customer Program, revitalizing dormant accounts and generating more than a 200% increase in revenue from previously inactive clients. •Recruited, trained, and supervised a team of account representatives to expand program reach and improve client retention. •Managed a portfolio of high-volume client accounts, developing personalized sales strategies to maximize upsell opportunities. •Coordinated with internal teams to improve client onboarding and support workflows, enhancing the overall customer experience. •Utilized CRM systems to track sales metrics, forecast performance, and ensure pipeline accountability.

Sara Attia

Customer Success Manager

Skills

Languages