Collaborative leader with a dedication to partnering with coworkers and customers to promote engaged, empowering work cultures, utilizing social and emotional awareness to motivate and tailor interactions. Documented strengths in building and maintaining relationships with diverse range of stakeholders and customers with a willingness to take on added responsibilities to meet goals. A caring volunteer, eager to contribute talents to many worthy causes such as The Miracle League and Gigi's Playhouse.
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Experience
Alpine Supply Chain Solutions
Jan 2022 – Present
REMOTE
Customer Success Manager
• Build and maintain partnerships with client stakeholders at the executive, technical, and administrative levels.
• Daily management of our CRM
• Create all SOW’s, MSA’s, and Proposals
• Contribute to customer collateral, including white papers, webinars, events, and other marketing materials
• Collaborate with Sales, Marketing, and Operations teams to relentlessly represent the voice of the customer
• Ensure Customer success and advocate for their needs.
• Nurture Customer relationship after project close to ensure their goals and ambitions continue to be met.
• Create and implement surveys to measure customer experiences and provide analytics for sales team.
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
