1. Sales Strategy Development and Implementation: Developed, coordinated, and implemented sales strategies that resulted in the identification and production of new business partnerships. Closed 50% of new business leads and developed negotiating strategies.
2. CRM Implementation: Established a CRM system to increase sales, improve sales forecasting, and enhance account tracking for new and existing clients.
3. Prospecting and Relationship Management: Researched, reviewed, and arranged meetings with new prospect companies. Maintained a detailed weekly call log/sales report for all client communications. Proactively sought new clients through cold calling, event meetings, and relationship management.
4. Negotiation and Coordination: Developed negotiating strategies by coordinating prospect goals and requirements with company objectives and procedures.
5. Financial Well-being Services: Booked over 30 new clients with an estimated 20,000 in-house employees who will be utilizing the financial well-being services.
6. Organizational Management: Determine the company's mission and strategic direction. Allocate material, human, and financial resources. Establish financial and administrative controls. Analyze and provide advice on managerial methods and organization.
7. Process Improvement: Planned the reorganization of the business operations by removing obsolete processes, resulting in a 50% improvement in service delivery.
8. Inventory Management and Sales Strategy: Ensured compliance and accuracy of inventory management and control. Developed and implemented sales strategies through cold calling. Developed marketing campaigns. Fixed a recurring problem of brand preference and availability.
9. Administrative Coordination: Established and coordinated administrative policies and procedures. Analyzed incoming and outgoing documents, prepared summary briefs and reports, prepared agendas for meetings, conducted research, and liaised with officials and organizations.
10. Customer Service and Complaint Handling: Investigated complaints regarding goods, services, and policies. Arranged refunds, exchanges, and credits. Promoted goods or services. Responded to inquiries and emergencies. Handled complaints professionally and received positive feedback from clients.
11. Monitoring and Evaluation: Led project teams in the development and implementation of an M&E system. Oversaw routine program monitoring activities. Provided support to the performance evaluation process. Documented results and produced periodic reports. Conducted research and data analysis.
12. Research and Data Analysis: Assisted in conducting research and data analysis. Submitted well-researched projects on service learning and volunteering.
Note: These skills are based on the provided details. Additional skills may be present that are not explicitly mentioned.
