Sashagaye Davis

Ibex global

Apr 2020 – Present

Kingston, Jamaica

Trainer, Customer service Rep, Sales Rep

Scheduled and taught in class and online courses to increase learning opportunities. Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Recommended products to customers, thoroughly explaining details.

Sutherland Global

Apr 2017 – Apr 2020

Kingston, Jamaica

Customer service representative

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Recommended products to customers, thoroughly explaining details. Answered customer telephone calls promptly to avoid on-hold wait times. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. Offered advice and assistance to customers, paying attention to special needs or wants. Answered product and service questions, suggesting other offerings to attract potential customers.

Mega Mart

Jul 2012 – Feb 2017

Kingston, Jamaica

Cashier and Customer service Representative

Helped customers complete purchases, locate items and join reward programs. Answered questions about store policies and addressed customer concerns. Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Tallied cash drawer at beginning and end of each work shift. Worked flexible schedule and extra shifts to meet business needs. Worked closely with shift manager to solve problems and handle customer concerns.

Skills