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Saud Ahmed

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Intro
Lahore, Pakistan
Studied BS Media and Mass communication at MINHAJ UNIVERSITY LAHORE
Joined November 28, 2022

Skills

Languages

English
-
Fluent
Urdu
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Native or Bilingual
Punjabi
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Fluent
Sindhi
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Native or Bilingual
About
I'm a BS Mass communication student at Minhaj University Lahore and I want to work in a real-time customer interaction. I believe that working in this nature of field will get me the expertise on the Public Relations and customers' behavior on buying/purchasing and selling. However, my work of interest somehow is directly proportional to my degree and it'll get me the success in both professionally and academically. I'm enthusiastic, innovative and creative when it comes to work. I believe in consistency so whenever I'm given any task my target is always to complete it before the deadline which makes me a hard working and committed to my work. I'm always comfortable in challenging environment and I never take any pressure however, I try to remain calm even in the critical work situations. I always try to ensure that the customers are my top priority which too makes me problem solving as well. All in all I believe that I'm the best fit for this vacant position at your prestigious firm and I put my candidature on your table. Thank you.
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Experience
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Physicians Revenue Group
Feb 2020 – Oct 2022
Lahore
Billing Executive
Operate at a high level of integrity. • Create/Renew subscriptions, post invoices, receipts and credits. • Review contracts and make necessary amendments when creating/renewing subscriptions. • Resolve customer billing issues across cases, email, phone and internal escalation channels within SLA. • Assist internal teams through quote to cash process, pricing recommendations and negotiation, vendor registrations, payment collections and bug reporting etc. • Accounts Receivable activities, make calls and send reminder emails in compliance with the predefined workflow to ensure all clients remain informed of their outstanding debts and payment deadlines. • Conduct account audit & research to ensure correct actions are taken with regard to billing, subscription and invoicing inquiries. • Provide and escalate as needed solutions to any relative problems of clients and stakeholders. • Ability to write thorough reports on billing activities and actions taken with clear and verifiable information. Familiarity with Business Systems i.e. Salesforce, Zuora, Netsuite etc. • Strong compliance with pre-defined SOP's and workflows. • Other billing related duties as assigned by management.
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One Click
Jan 2019 – Jan 2020
Karachi
Customer Care support
Education
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MINHAJ UNIVERSITY LAHORE
Mar 2022 – Present
BS Mass communication , BS Media and Mass communication
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