-I do well in customer service as I have a genuine desire to help people and a very strong worth ethic that drives me to succeed
-English is my first language (we spoke in English at home)
Experience
AbleLiving Services, Thrive Group, Canada
Aug 2021 – Dec 2022
Ontario, Canada
Customer Service Associate
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
• Provide accurate and helpful information to customers regarding products, services, and policies
• Assist customers with order placement, changes, and cancellations
• Process customer returns, exchanges, and refunds
• Investigate and resolve customer complaints and concerns, escalating as necessary
• Collaborate with internal teams to resolve customer issues and improve processes
• Maintain accurate customer records and update information as needed
• Continuously strive to meet and exceed performance metrics and goals
• Stay up to date on product knowledge and industry trends to better assist customers
