Savena Hines, I am a customer support specialist who would like to work with companies around the world and interact with customers via chat.

About

My name is Savena Hines , I am outspoken yet shy. I am a diligent worker , ambitious and I strive to be better everyday, I easily adapt to my environment , a fast learner and always ready to work. I would love to work in the customer support field more and assist as many as I can ensuring I always go above and beyond. I feel chat support is more freeing and feels more like you can add your own personality and flavor to each interaction.

Experience

Dyson

Jan 2022 – Apr 2022

Bioprist, Montego Bay , Jamaica

Agent

I was responsible for assisting customers with technical issues regarding their machines such as blow dryers , vacuums , purifiers and more as well as matching the best products for them based on their need and their homes that would ensure satisfaction. As well as updating account information

Conduent

Feb 2019 – Nov 2021

10-16 Grenada Way , RKA Building , New Kingston , Kingston , Jamaica

Agent

I operated in two departments via chat support. I worked in the ABU department assisting customer with technical issues such as their devices not powering on , their computers not starting up and many more. I was also responsible for sharing knowledge with customers as it regards to maintaining their devices , accessing their accounts if locked out , creating accounts , purchasing apps , cancelling subscriptions along with other amenities. I also work on Delta airlines via chat support assisting with booking , cancelling , changing destinations , adding passengers , travel restrictions , directing to the current department and general knowledge.

Education

Ocho Rios High School

Sep 2010 – Jul 2015

N/A, Business

Savena Hines

I am a customer support specialist who would like to work with companies around the world and interact with customers via chat.

Skills

Languages