Sawsan Fahmy, Director of Project Management Office

About

Experienced program and portfolio manager with over 21 years of IT technical and business experience with a thorough understanding and solid hands-on experience of Agile project management methodologies (Agile Scrum and Kanban). I led the delivery of multiple mega projects and programs driving value to customers in different sectors, banking, telecommunications, oil & gas and government. Worked with remote and diversified high-performance teams, distributed WW from different cultures and technical backgrounds leading a smooth delivery for critical projects for the business and the organization. Able to build PMOs and define its strategy and execute its governance to drive business value to both the organization and the customers. Recruiting, leading, coaching and developing projects and programs management teams and leading the end-to-end delivery of multiple digital transformation and consultation initiatives. I hold PMP and PRINCE2 Foundations certificates as well as multiple technical and sales certificates from IBM and Cisco, also demonstrating a solid hands-on experience in Agile Scrum and Kanban with through understanding and practice for business administration principles.

Experience

International Business Solutions (IBS)

Jul 2020 – Present

Cairo, Egypt

Director of Project Management Office

• Define the PMO strategy and lead the design and implementation of a common project management methodology, standards and tools to drive and facilitate the successful delivery of projects • Lead the execution of a PMO governance, reporting and review framework to provide a holistic view of all organizational project activity • Manage interdependencies and coordination across projects to ensure that information relating to project deliverables, risks and issues are effectively communicated between stakeholders and that key performance indicators are monitored and evaluated • Identify and define the major strategic issues for the organization and integrate diverse stakeholder interests with the Government’s broader agenda to inform the development and prioritization of project initiatives and to proactively understand and mitigate risks • Define business strategies and organizational policies to enable the strategic coordination of multiple major projects and initiatives to improve efficiency and effectiveness of projects • Foster collaborative and mutually supportive relationships with project leaders and senior stakeholders, assess cross-functional project team capability, provide coaching, training and support to enhance the Agency's project/program management capability, and improve collaborative development and project results

Wavz for Digital Transformation

Feb 2020 – Jun 2020

Cairo, Egypt

Head of Project Management Office

Abu Dhabi Islamic Bank – ADIB Egypt

Jul 2018 – Jan 2020

Cairo, Egypt

Senior Project Manager

Working as a Senior Project Manager on the following projects: • ETHIX Core Upgrade – Core banking system upgrade for Phoenix Core 202 core banking system to ETHIX MS 203. (2018 – 2019) • Contact-less Cards Issuance – Master Card mandated all cards issuers in Egypt to migrate all new issues cards to contact-less, this implementation project is to meet Master Card mandate to adopt the contact-less technology in the bank (2018 – 2019) • On the Air Code (OTAC) – OTAC solution provides an alternative to Debit cards paper mailer distribution and leverage today’s technology to reduce operational and paper cost. The OTAC solution distributes either one or two codes to the cardholder that can be used to do a PIN change transaction only at the ATM. (2018 – 2019). • Pre-paid Cards – A project to issue pre-paid contact-less cards to be used by ADIB / non ADIB customers targeting payroll and youth cardholders in addition to a planned cobrand card with Etisalat Misr.

IBM Egypt

Apr 2018 – Jun 2018

Cairo, Egypt

Delivery Project Executive

• Working closely with the Partners and Senior Client Advisors to manage, monitor, and maintain client portfolios. • Organizing programs and activities in accordance with the mission and goals of the organization. • Developing new programs to support the strategic direction of the organization. • Creating and managing long-term goals. • Developing a budget and operating plan for the programs within the portfolio. • Developing an evaluation method to assess portfolio strengths and identify areas for improvement. • Writing portfolio funding proposals to guarantee uninterrupted delivery of services. • Managing a team with a diverse array of talents and responsibilities. • Ensuring goals are met in areas including customer satisfaction, safety, quality and team member performance. • Implementing and managing changes and interventions to ensure project goals are achieved. • Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services. • Producing accurate and timely reporting of programs and overall status of the portfolio throughout its life cycle. • Analyzing program risks reported by Programs Managers. • Working on strategy with sales and distribution team. • Developing and research new investment ideas for clients, perform continuing due diligence on existing investments. • Independently monitor and suggest changes to client portfolios. • Generate investment guidelines specific to client risk tolerances and goals.

IBM Egypt

Jul 2017 – Mar 2018

Cairo, Egypt

Senior Project Manager (Telecommunication Sector)

Working as a senior Project Manager on the following projects in the telecommunication sector: • Etisalat Misr Siebel Upgrade project – A version upgrade for Oracle Siebel application (2017 - 2017). • Etisalat Misr CRM Migration Phase 1 & 2 projects – A data center migration project for CRM application (2017 - 2018).

IBM Egypt

Dec 2015 – Jul 2017

Cairo, Egypt

Project Manager (Banking and Financial Services Sector)

Working as a Project Manager on the following projects: • Arab African International Bank (AAIB) Core Banking Transformation Consultancy Service Project - A consultancy service project, aiming to improve its front-end customer services and its back-end operations, AAIB has envisioned a long- term program known as “CORE”. AAIB realizes that such a long-term program demands the participation of a strong business and technology consulting vendor who can help AAIB executing the program and achieving the anticipated benefits out of it. (2015 -2017) • Commercial International Bank (CIB) Testing CoE - A consultancy service project. CIB is interested in establishing a Testing Centre of Excellence (TCoE) to provide the thought leadership to the organization to rollout testing best practices. (2016 - 2016). • Banque Misr Enterprise Content Manager and Workflow System Implementation project - An ECM and workflow implementation for Banque Misr that provides the scalability and resiliency to handle the archived documents and business processes in the bank (2016 - 2017) • Banque Misr Enterprise Content Manager and Workflow System Support Project - A L2 L3 support project to support the ECM archiving and workflow systems implemented in Banque Misr (2017 – 2017).

IBM Egypt

Jul 2012 – Dec 2015

Cairo, Egypt

Project Manager (IBM Global Account - IGA)

• Working as a Project Manager on ePricer L2 L3 Support Project - ePricer is a delegated pricing tool that provides a method of price quoting at list price or below and flags price quotes that require exception approval. e-Pricer is part of the ongoing effort to move toward a unified pricing process with a single set of worldwide tools enabling consistency (2012 - 2015). • Creating and sending the cadence report to senior management after the resolution of Sev1 (severity one) issues reported during QE. • Delegated from ePricer SPM to manage the hiring process in ePricer L2 L3 support team and other underlying sub-teams. • Delegated from ePricer Solution Project Manager to directly contact the business side and discuss issues and problems reported to ePricer support team to identify the best solution and get business side approvals on it when it comes to severity one issues. • Providing guidance to other projects teams in the defect management aspects and processes as requested by SPM.

IBM Egypt

Nov 2011 – Jul 2012

Cairo, Egypt

Scrum Master (IBM Global Account – IGA)

• Working as a Scrum Master in WWPRT Estimated Cost (WWCET) Project - WWCET goal is to provide a single trusted data source to Blue Harmony (and other downstream systems) for Estimated cost master data. The project enables the input of cost data from the various cost sources into WWCET and share a financial reference data output interface to Blue Harmony. Estimated cost master data will be used in Blue Harmony for transactional pricing and business analysis (2011 - 2012) • Supports the SPM in all tasks required for the quantitative process management, software quality management, defect prevention, and process improvement/process change management as described in the project manager’s role and responsibilities.

Kadi Arabia for Software Solutions

Nov 2010 – Nov 2011

Cairo, Egypt

Project Manager

• Working as a Project Manager for the ERP system development and implementation project in the General Petroleum Company-GPC (2011).

eSmartsoft Information Systems

Nov 2009 – Oct 2010

Cairo, Egypt

Project Manager

• Working as a Project Manager for the Egypt Post auto-archiving project (2010). • Working on the Smart Correspondence software development project (Correspondence Management Software) as a Project Manager, (2010). • Working on the Smart Correspondence software development project as a Project Manager, delivered to Al-Obaikan Backing - KSA, (2010). • Working on the Smart Correspondence software development project as a Project Manager, delivered to The Saudi Arabian National Guard - KSA, Riyadh Sector, project's total estimated budget was $1.5M (2010).

Education

Mannheim Business School

Sep 2019 – Present

MBA, International Business Administrations

Menoufia University

– May 2000

BCs of Commerce, Business Administration

Sawsan Fahmy

Director of Project Management Office

Skills

Languages