Sebastian Garzon

Virtual Assistant

Message

Intro

Bogota, Colombia

Studied Marketing at Universidad EAN

Studied Languages at Universidad de LaSalle

Marketing & Advertising

linkedin.com/in/sebgarzon/?locale=en_US

Joined August 6, 2023

Skills

Languages

Spanish

Native or Bilingual

English

Fluent

About

Professional in Modern Languages and current student of Marketing and Business Strategy. English proficiency at level C1. Experience with Microsoft Suite, Google Suite, and CRM software.

Experience

Hourly

Sep 2021 – Oct 2023

Colombia

Underwriting Associate

Reviewed workers' compensation insurance applications and documentation. Prepared written communications about adverse subscription decisions, proposals, referrals, rate appeals, subscription requirements, status and declinations.

Sutherland

Mar 2021 – Sep 2021

Colombia

Bilingual Customer Service Representative

Provided expert assistance to customers across the United States and Europe in the careful selection of plans offered by a premier global provider of top-tier licensed images, videos, music, and personalized creative services.

Callzilla

Aug 2020 – Mar 2021

Colombia

Bilingual Customer Tech Support

Collaborated closely with real estate agents, leveraging advanced CRM software, to efficiently escalate and resolve technology issues pertaining to a proprietary real estate company app. Facilitated seamless communication by promptly notifying stakeholders once the technical challenges were successfully addressed by the tier II support team.

Concentrix Global Services GmbH

Jun 2019 – Jun 2020

Colombia

Bilingual Customer Service Representative

Delivered online sales support and top-notch customer service to a diverse range of U.S. customers, handling inbound calls.

Education

Universidad EAN

Jan 2023 – Aug 2023

Marketing, Marketing

Universidad de LaSalle

Jan 2016 – Sep 2021

BA in English, Spanish and French, Languages