Customer service rep with over 3 years of experience in telephone
customer service, face to face experience, including sales and tech support.
Quick learner with customer service software, conflict resolution, and possess
a positive attitude. Aiming to improve my skills and apply what I have learned
in the past three years to whatever the next journey I take may be.
Experience
Volvo
Aug 2020 – Sep 2022
Lisle
Front desk receptionist
Greeted customers and helped them through receiving or leaving their car for the day.
● Answered incoming calls (25+) and email communication to customers regarding information needed on their car, services and the wait time.
● Maintained and files repairs orders, part invoices, rental forms; list missing documents.
● Was the first face that people saw when they came in and directed their emotions in a way that would make them enjoy the experience.
● Perform other duties; including commercial cleaning.
