I am an English graduate with an Associate Degree in English, with a strong interest in communication, writing, and customer service. I have experience in customer service, where I developed the ability to communicate effectively, handle inquiries professionally, and resolve customer concerns with patience and empathy.
I completed an internship at UPT Layanan Bahasa ITB, where I worked in language services and also gained experience as a customer service assistant. In this role, I handled client inquiries, assisted with service requests, and ensured clear and professional communication between clients and the team. I was also involved in translation and proofreading tasks, which strengthened my attention to detail and accuracy.
I am a responsible, adaptable, and detail-oriented individual who is able to work both independently and as part of a team. I am highly motivated to learn, grow, and contribute positively to the company. I am particularly interested in roles related to customer service, virtual assistance, and language-related work.
Experience
UPT Layanan Bahasa ITB
Jun 2025 – Aug 2025
Bandung, Indonesia
Costumer Service
I had the opportunity to complete an internship at UPT Layanan Bahasa ITB, where I gained valuable experience in language-related services and professional communication. During my internship, I was involved in handling various tasks such as assisting in translation and proofreading, ensuring the accuracy and clarity of written materials.
This experience also strengthened my ability to work with clients and understand their needs, as I supported language service activities in a structured and professional environment. I developed strong attention to detail, time management skills, and the ability to work both independently and collaboratively with a team.
Overall, my internship at UPT Layanan Bahasa ITB has enhanced my communication skills and prepared me to deliver high-quality work in roles related to customer service, translation, and administrative support.
