Semoy Walters

Virtual Administrative Assistant| Customer Service and Quality Analyst

Message

Intro

Kingston, Jamaica

Studied Data Operation Level 1 at The National Council on Technical and Vocational Education and Training (NCTVET)

Studied Business Studies: Major in Office Administration at Moneague College

Consumer Services

Joined November 2, 2023

Skills

Languages

English

Native or Bilingual

About

Energetic Customer Service Representative with 7+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Experience

Davis real estate LLC

May 2022 – Jun 2023

Cold Caller

Making 200-300 calls per day Interacting with homeowners in a friendly and courteous manner Asking homeowners if they are interested in selling their properties.

PBS ATM

Oct 2021 – Apr 2022

Cold Caller

Making 600-800 outbound calls per day Interacting with customers in a friendly and courteous manner Setting 5-10 appointments per day Follow all prompts and scripts to the letter with no deviation Understand and adhere to all rules and conduct.

Debt Solutions Group Inc

Dec 2020 – Feb 2022

Quality Analyst

Auditing of live calls taking in the call center Preparing audit reports on a daily or weekly basis Help with any other related QA matters.

Influx Jamaica Inc

Nov 2019 – Mar 2020

Jamaica

Customer Care Agent

Handling emails and live chats inorder to provide exceptional customer service, resolve issues efficiently, and leave customers satisfied with their interactions with the company.

Education

The National Council on Technical and Vocational Education and Training (NCTVET)

Sep 2012 – Feb 2013

Certificate, Data Operation Level 1

Moneague College

Sep 2006 – May 2008

Associate Degree, Business Studies: Major in Office Administration