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Serenity Davis

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My name is Serenity Davis, I am a dedicated professional with a rich background in customer service, project management, and team development. With experience spanning healthcare, technology, and the hospitality industry, I thrive on creating streamlined processes, enhancing client satisfaction, and fostering inclusive environments. I’m passionate about problem-solving and bringing a creative approach to complex challenges. Whether it’s crafting tailored solutions in tech, managing operations in hospitality, or training teams in healthcare, I take pride in building systems that empower people and improve outcomes. Beyond my professional work, I’m deeply invested in culinary arts, visual design, and fostering community connections. These interests inspire my approach to work and life—where creativity, empathy, and strategy meet.
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UCHealth
Feb 2022 – Nov 2024
Aurora, Colorado
Customer Care Representative Associate/Patient Access Line
Acted as a primary point of contact for patients, providing crucial support in scheduling appointments, facilitating medication refills, and responding to patient emergencies. Demonstrated consistent high performance, leading to management's encouragement to cross-train and successfully completed training in the Urology, Urogynecology, and ENT pod, enhancing my versatility and capability to provide comprehensive patient care. Demonstrated quick adaptability and competence, earning the role of preceptor/trainer within a year, responsible for onboarding and training new team members on UCHealth's healthcare and customer service procedures. Developed and implemented training materials that enabled new employees and the Cardiac/Multispecialty Surgery team to quickly grasp UCHealth's healthcare protocols, including but not limited to the SOGI (Sexual Orientation and Gender Identity) initiative, ensuring new employees are well-versed in promoting a culture where all patients and employees feel comfortable and welcomed, irrespective of sexual orientation or gender identity. Streamlined patient-to-provider communication processes, resulting in improved patient satisfaction and more efficient appointment scheduling. Received accolades for consistently maintaining patient confidentiality and discretion, while simultaneously training out these practices. Ensured strict compliance with HIPAA regulations, maintaining the highest standards of patient privacy and confidentiality. Successfully assisted between 90-110 patients daily, primarily through meticulous data entry, ensuring accurate and efficient healthcare coordination.