Troubleshot, investigated and created detailed bug reports.
Serving as a technical advisor to users with complex systems issues by
resolving or conferring with technical personnel.
Identifying, investigating and documenting user questions and problems,
as well as isolating and resolving information systems problems.
Applied knowledge to provide support needed and anticipate future
questions.
Covering for Deskside support.
Represented support team while working cross-functionally with other
departments, providing insights and advocating for customers and team.
Analysing, coaching and mentoring of new IT support team members.
