Account Health Monitoring
● Order fulfillment tasks such as sending in FBA inventory, downloading shipping labels, tracking
the shipments, checking units received, and checking how many units are in FBA.
● Customer service tasks such as creating message templates to send to customers, answering
customer queries, commenting on positive reviews and addressing negative feedback, and getting
negative reviews removed
● Search engine optimization tasks such as keyword research.
● Content-related tasks, such as creating excellent content for Amazon product listings and
Amazon Posts.
● Answering various questions on Amazon, responding to feedback, or handling any manner of
customer service problem through e-mail.
● General account health monitoring, creating cases for issues.
● Pricing Analysis and creating discount offers.
● Manage the customers’ feedback, order fulfillment, rating, and reporting to manage the
performance of your Amazon store
● Sales traffic and inventory tracking management.
● Update Keyword research and initiate backend keyword indexing.
Account Management and Team Lead
● In charge of creating the data analytic reports and progress of the account.
● Quality assurance on client work; audit the accounts, including PPC performance and lead the
team in identifying and executing action plan for improvement.
● Assign tasks to the delegated departments, monitor task completion, and quality review before
submitting to the client for approval.
● Handling calls independently - able to provide a status update, provide marketing strategies on
the account, lead discussions, and address client concerns
● Providing marketing strategies and conversion growth of the account
● Always up to date with Amazon programs such as lightning deals and prime days.
● Able to explain PPC plans and targets in advance.
● Onboarding of new accounts
● Lead in brand research, competitors, and pricing analysis
● Assist in training new members
● Retaining clients and building strong, trusting relationships.
● Understanding client needs and identifying new internal workflows, establish
● Supporting Account Management teams to improve their performance.
● Increasing the value of current clients with upsells.
● Managing a large team of remotes
● Step in to handle escalated complaints
