Customer Service, Travel Agent
I am a PUZZLE SOLVER. Ever since I was a kid, I have loved working on puzzles. Word search, crossword, jigsaw, it did not matter, I loved solving them. I look at solving customer service issues in much the same way: They are all just puzzles waiting to be solved. When putting the pieces, or the known facts of the situation, together, the picture starts to take shape. The missing pieces, the cause of the service breakdown, obscure the complete picture. Those missing pieces, the missing facts, must be found in order to complete the puzzle. Once the puzzle, or picture, is clear, you can move on to a resolution. Solving puzzles, with the goal of making clients lives easier and more manageable, is rewarding.
A supervisor of mine described me as a good problem solver. She would often ask me to investigate issues with reservations worked on by other agents, as I could research the issues with little to no supervision. That put me in my happy place! I got to dig through the history of the reservation, contact anyone else who worked on the record to find out what they remembered, or, in the case of the airlines, ask if they saw any notation in the record on their side of the system. Once I had all of the information put together, I would document the reservation so the supervisor could then work with the client on a resolution.
