- Resolve product or service problems by clarifying the customer's complaint.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Doing shifting.
- Place or cancel orders.
- Assist with placement of orders, refunds or exchanges.
- Answer questions about warranties or terms of sale, Identify and assess customers' needs to achieve satisfaction.
- Manage large amounts of incoming calls.
- Doing reviewing.
