Let me help you improve your Customer Service operations by analyzing your KPI data to identify any areas of inefficiency and provide strategies for improvement.
My experience and training is primarily in Lean and Six Sigma so my main focus is to eliminate waste and improve quality of outputs. I have done this for companies such as Spotify and UPS and can do the same for you.
Let us talk about how we can start a project to revamp and transform your customer experience where it is actually contributing to your profit margin. We can work together to customize a package for you, no matter how large or small.
