With a background in customer-focused roles and a passion for delivering exceptional service, I have honed my communication, problem-solving, and interpersonal skills. I am committed to ensuring every customer interaction is a positive one, and I thrive in fast-paced environments where I can make a real difference.
I worked as a Customer Service Representative at Sutherland Global services for 2+ years, where I had the privilege of serving our customers and ensuring their satisfaction. My role primarily involved handling a high volume of customer inquiries via phone, email, and chat. I consistently met or exceeded customer satisfaction targets, maintaining a 90% satisfaction rate.
I have strong verbal and written communication skills, allowing me to clearly convey information and instructions to customers.
I excel at analyzing issues, identifying root causes, and finding practical solutions to meet customer needs.
I worked closely with cross-functional teams to resolve complex customer issues, ensuring a seamless customer experience.
I utilized CRM software to maintain accurate customer records, which improved response times and personalization
I consistently put the customer at the center of my interactions, ensuring their needs were met and their concerns were addressed promptly.