$10 per project
-Work directly with customers via e-mail, phone, chat, and social media -Work with warehouse and/or logistics partner companies to resolve inquiries & exceptions -Respond promptly to all customer inquiries -Obtain and evaluate all relevant information to handle inquiries and complaints -Handle and resolve customer complaints -Manage customer accounts -Record customer contacts: comments, details, and action taken -Communicate and coordinate with internal departments -Follow-up on customer interactions -Process RMAs -Escalate customer issues as necessary for timely resolution -Work as User Generator contents (UGC)