-Work directly with customers via e-mail, phone, chat, and social media
-Work with warehouse and/or logistics partner companies to resolve inquiries & exceptions
-Respond promptly to all customer inquiries
-Obtain and evaluate all relevant information to handle inquiries and complaints
-Handle and resolve customer complaints
-Manage customer accounts
-Record customer contacts: comments, details, and action taken
-Communicate and coordinate with internal departments
-Follow-up on customer interactions
-Process RMAs
-Escalate customer issues as necessary for timely resolution
-Work as User Generator contents (UGC)