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$5,000 per project
ANTHONIA OMOTOLA KASHIM|CUSTOMER SERVICE SPECIALIST Address: Victoria, BC, Canada Phone: +1 2508856315 Email:toniakashim@gmail.com SUMMARY An Energetic, Innovative, result-oriented & efficient ethical customer service specialist with over 8 years’ experience in customer service, administration and management roles. A sound team player, lead and motivator with excellent communication and customer management skills. A proactive, assertive team player with strong functional skills and customer/team management experience, seizes accountability and thrives on challenges. A performance driven individual, able to efficiently multi-task & optimize resources to achieve cooperate objectives. Key Skills and Abilities: Active listening and detailed attention to responsibilities. Good interpersonal communication evidenced by sound ethical customer service skills. Ability to multi-task, meet tight deadlines and learn on the job. Polite, result-driven persuasive customer service personnel Innovative decision making ability to ensure maximum account/analytic documentation, ability to interpret, apply policies and procedures Proven track record as an efficient team player and motivating team to optimise performance potentials. Proficient use of Microsoft office packages, adobe create suite and content management system packages. PROFESSIONAL EXPERIENCE PHARAON HEALTHCARE AFRICA (Phillips Pharmaceuticals (Nigeria) Ltd Customer Service/ Key Account Specialist, Nigeria (April 2022 – May 2023) ABBOTT NUTRITION, Lagos, Nigeria Senior Customer Service Supervisor (Oct. 2019 – April 2022) DANONE NUTRITION, Lagos, Nigeria Customer Service Supervisor (April 2014-Sep. 2019) Worldwide Commercial Ventures Ltd, Lagos, Nigeria Customer Care/Sales Coordinator (May 2010 - March 2014) Industrial and General Insurance Customer Care Representative (Sept. 2009- May 2010) SCHOOLS ATTENDED AND QUALIFICATIONS OBTAINED WITH DATES: Leadership and Management in Health, University of Washington, 2019 PGD Business Administration, Lagos State University, Ojo. 2010 BSc. (Hons.) Physics, Olabisi Onabanjo University, Ogun State. 2007
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Service Skills

Customer Service Excellence
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Office 365
Articulate Communicator
Active Listening
Acquisition Negotiations
Order Service Invite to Job
$5,000 per project
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