Customer Service Representative at Alorica Inc | Santo Domingo (Jul 2021 - May 2023):
In this role, Nelsy Lara demonstrated exceptional customer service skills by maintaining a high level of product knowledge, effectively addressing customer needs, and identifying upselling opportunities. Utilizing a customer relationship management (CRM) system, Nelsy ensured accurate and timely recording of customer interactions, fostering efficient follow-up processes. Collaboration with cross-functional teams showcased a commitment to resolving complex customer issues and delivering exceptional service. Nelsy implemented forward-thinking strategies to maintain high customer satisfaction, addressing their needs and promptly resolving concerns. Notably, she provided valuable assistance to a U.S.-based client, aiding in the successful implementation of projects within the restaurant and medical industries.
Education:
Nelsy pursued marketing studies at Universidad Autonoma de Santo Domingo and advanced her English language proficiency at Instituto Dominico Americano, where she completed Junior Advanced English Courses.
Certifications & Courses:
Nelsy completed Junior Advanced English Courses at Instituto Dominico Americano, highlighting her dedication to continuous learning and language development.
Objective:
Nelsy Lara seeks a dynamic position that leverages her multilingual proficiency, customer service expertise developed since 2021, and passion for effective communication. Eager to contribute her skills in a role that values adaptability, fosters growth, and allows for meaningful impact within a diverse and collaborative work environment.
Skills:
Nelsy's skill set encompasses various competencies crucial for effective customer service, including communication, social media, problem-solving, patience, empathy, time-management, multitasking, conflict resolution, active listening, attention to detail, salesmanship, and proficiency in computer skills, particularly in Microsoft Office Suite (Word, Excel, PowerPoint).
Languages:
Nelsy is proficient in English at an advanced level and is a native Spanish speaker.
This description highlights your dedication to providing excellent customer service, your commitment to continuous learning, and your versatile skill set that positions you as a valuable asset in roles requiring effective communication and problem-solving abilities.
