To gather Business Intelligence/Insights for qualitative analysis, resolve IT tickets raised in salesforce/ServiceNow ticketing tools, provide operational support to sales team, partners and distributors, Presales transactional support to sales team(providing estimates, Bill of Materials, product configuration, creating deals & opportunities in Salesforce, pricing etc.), Order Management - Quote to Cash process in terms of creating quotes, sales orders, RMA, credit notes & debit notes using SAP ERP & Customer support are my strong areas of expertise.
