• Analyzed existing workflows of systems to identify and implement operational improvements.
• Identify project requirements, define specifications, determine scope and document results.
• Assisted the Information Technology Manager with network design and implementation.
• Responsible for procurement and installation of computers and desktop printers.
• Created new user accounts and maintained permissions and rights on network shares.
• Ensured daily backups on network servers were completed successfully, troubleshooting and correcting if necessary.
• Provided end-user support with applications and general computer issues.
• Assisted with connectivity and support to remote offices.
• Resolved problems identified in the integration and test phase. Work with identified business users to define data requirements.
• Created custom business proposals specific to each client's requirements
• Manually ran test cases and reported bugs on the bug tracking system.
• Responsible for doing final Quality Assurance
