Actively listen and understanding user issues with proper paraphrasing and addressing user issues accordingly
• Create tickets using servicenow tool and taking ownership of the tickets.
• Maintaining SLA’s
• Installing, configuration and troubleshooting of MS office applications.
• Troubleshooting desktop hardware and software issues.
• Troubleshooting desktop hardware issues and connecting users with vendor for issues that need physical support
• Installing and configuration of AT&T supported applications.
• Sql query.
• Active directory Administrator.
• Configuration of network peripherals and vpn software (Cisco AnyConnect and Global Protect)
• Onboarding and training incoming junior tech support specialists.
