Tehniyat Zahoor, Technical Analyst III

DXC Technology

Oct 2001 – Present

Bengaluru

Technical Analyst III

System Administrator ITRAC Actively listen and understanding user issues with proper paraphrasing and addressing user issues accordingly • Create tickets using servicenow tool and taking ownership of the tickets. • Maintaining SLA’s • Installing, configuration and troubleshooting of MS office applications. • Troubleshooting desktop hardware and software issues. • Troubleshooting desktop hardware issues and connecting users with vendor for issues that need physical support • Installing and configuration of AT&T supported applications. • Sql query. • Active directory Administrator. • Configuration of network peripherals and vpn software (Cisco AnyConnect and Global Protect) • Onboarding and training incoming junior tech support specialists.

Tehniyat Zahoor

Technical Analyst III

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