With 20+ years of experience in the customer service field, I have a successful track record of supporting large and small corporate businesses and services for patients and customers. My industry experience ranges from hospitals to doctor offices, drug testing MROs, and answering services. I have excelled in office management/administrative support of a small office. I have supported HR, logistics, and call center outpatient/primary care scheduling.
Specialties: Medical terminology, appointment setting, call center, critical thinking/problem-solving, customer/patient follow-up, HIPAA, data entry, general office procedures, and communications.
