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Teresa Pesavento

20+ years of experience in the customer service field

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About
With 20+ years of experience in the customer service field, I have a successful track record of supporting large and small corporate businesses and services for patients and customers. My industry experience ranges from hospitals to doctor offices, drug testing MROs, and answering services. I have excelled in office management/administrative support of a small office. I have supported HR, logistics, and call center outpatient/primary care scheduling. Specialties: Medical terminology, appointment setting, call center, critical thinking/problem-solving, customer/patient follow-up, HIPAA, data entry, general office procedures, and communications.
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Experience
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Ascension Healthcare
Jun 2024 – Mar 2025
Remote, USA
Patient Care Navigator
• Inbound Call Center • Primary Care Scheduling • Patient cases • EMR Data Entry/Registration • HIPAA Authentication
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AdventHealth
Jun 2019 – Oct 2023
Remote, USA
Central Scheduling Outpatient Specialist
• Cross-check/verify eligibility with various insurance companies. • Receive/send faxes, orders, and referrals. • Cerner, Epic, Athenahealth, Genysis, Salesforce. • Coordinated patient appointments and hospital admissions. • Scheduled x-rays/CT/MRI/LABS and other outpatient testing for patients. • Received, answered, and responded to telephone calls.
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Bay State Milling Company
Apr 2014 – Oct 2016
Bolingbrook IL
Administrative Assistant/Office Manager
• Directed numerous calls per day to appropriate recipients using multi-line system. • Scheduled appointments and documented updates in scheduling software. • Sorted and distributed incoming mail and coordinated pickups for outgoing parcels. • Coordinated office cleaning and lobby organization for office and meeting areas. • Greeted incoming guests and directed individuals to appropriate personnel. • Organized master calendar, meetings and events for staff. • Collected and processed supply and equipment orders. • Scheduled and managed meeting spaces for staff