Teresa Pesavento, 20+ years of experience in the customer service field

Ascension Healthcare

Jun 2024 – Mar 2025

Remote, USA

Patient Care Navigator

• Inbound Call Center • Primary Care Scheduling • Patient cases • EMR Data Entry/Registration • HIPAA Authentication

AdventHealth

Jun 2019 – Oct 2023

Remote, USA

Central Scheduling Outpatient Specialist

• Cross-check/verify eligibility with various insurance companies. • Receive/send faxes, orders, and referrals. • Cerner, Epic, Athenahealth, Genysis, Salesforce. • Coordinated patient appointments and hospital admissions. • Scheduled x-rays/CT/MRI/LABS and other outpatient testing for patients. • Received, answered, and responded to telephone calls.

Bay State Milling Company

Apr 2014 – Oct 2016

Bolingbrook IL

Administrative Assistant/Office Manager

• Directed numerous calls per day to appropriate recipients using multi-line system. • Scheduled appointments and documented updates in scheduling software. • Sorted and distributed incoming mail and coordinated pickups for outgoing parcels. • Coordinated office cleaning and lobby organization for office and meeting areas. • Greeted incoming guests and directed individuals to appropriate personnel. • Organized master calendar, meetings and events for staff. • Collected and processed supply and equipment orders. • Scheduled and managed meeting spaces for staff

Teresa Pesavento

20+ years of experience in the customer service field

Skills