* Manage itineraries and process registrations daily.
* Integrate technology software including Zoiper to assist customers.
* Maintain customer accounts and record account information.
* During the tourist season, I kept my team together and efficient, maintaining a 100 percent customer satisfaction rate based on trustpilot surveys.
* Oversee customer financial accounts and process customer adjustments.
* Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
* Remain courteous and calm at all times, even during moments of intense customer displeasure
* Collect payment for transportation and accommodations from customers.
* Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tours costs.
* Book transportation and hotel reservations, using a computer terminal or telephone.
Resolving open tickets and calling to confirm issue is resolved.
* Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
* Provide customers with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
* Maintain customer accounts and record account information. Oversee customer financial accounts and process customer adjustments.
* Make product recommendations or services to customers based on their needs and preferences.
* Collected, handled and documented payments for travel services and associated feels.
* Maintained and updated corporate traveler profiles with current information.
* Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
* Helped senior managers make effective decisions based on current and accurate reporting.
* Collaborated with colleagues to implement best practices across department and exceed team goals.
* Arranged travel accommodations for groups, couples, executives and special needs clients.
* Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
* Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 89%.
