TARGET GROUP
10- 20 Persons (recommended max. per group)
4 Modules Covering 2 Days of Training
OBJECTIVE
At the end of this programme, participants will be able to:
Improve and master customer service skills
Adopt techniques to achieve excellence in customer service
Work on improving their relationships with other employees being their internal customers
Understand their customer needs and expectations
Understand effective ways to handle customers complaints
and improve their problems solving skills
Transform their loyal customers into Raving Fans
Sample Module 1 Outline :
Customer Service XXXXXXXXX
- Defining XXXXXXXXXXXX
- The two most important XXXXXXXXXXXX
- The elements of XXXXXXXX
- Three great ways XXXXXX
- Who does XXXXXX?
- The great XXXXXX customer service
Customer Service XXXXXXXXX
- Defining XXXXXXXXXX
- The vision XXXXXXXXXX
- Threshold XXXXXXX & Differentiator XXXXXXX
Elements of XXXXXXXXXX
- Defining quality XXXXXXXXXXX
- 2 vital attributes of XXXXXXXXXXX
- 5 XXXXXXXXXX to great service
Comprehensive information will be released to genuinely interested clients.
