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$2,000 per project
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TARGET GROUP 10- 20 Persons (recommended max. per group) 4 Modules Covering 2 Days of Training OBJECTIVE At the end of this programme, participants will be able to:  Improve and master customer service skills  Adopt techniques to achieve excellence in customer service  Work on improving their relationships with other employees being their internal customers  Understand their customer needs and expectations  Understand effective ways to handle customers complaints and improve their problems solving skills  Transform their loyal customers into Raving Fans Sample Module 1 Outline :  Customer Service XXXXXXXXX - Defining XXXXXXXXXXXX - The two most important XXXXXXXXXXXX - The elements of XXXXXXXX - Three great ways XXXXXX - Who does XXXXXX? - The great XXXXXX customer service  Customer Service XXXXXXXXX - Defining XXXXXXXXXX - The vision XXXXXXXXXX - Threshold XXXXXXX & Differentiator XXXXXXX  Elements of XXXXXXXXXX - Defining quality XXXXXXXXXXX - 2 vital attributes of XXXXXXXXXXX - 5 XXXXXXXXXX to great service Comprehensive information will be released to genuinely interested clients.
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