• Greeted all the customers that entered as well as directed booked appointments to
rooms.
• Composed and replied to all the correspondence regarding services offered and
prices.
• Answered calls as well as made calls to confirm if the customer was still interested in
using our rooms for their personal appointment.
• Provided front desk support and other administration duties such as photo copying,
typing and reception work.
• Reviewed and verified data on forms such as age, name, room used, price and
entered it into excel.
• Worked on excel capturing all completed application forms of customers wanting to
make use of our rooms and beauty/hair dressing equipment.
• Captured the customers appointment times from paper sheets to excel.
• Provided the customers with instructions on how to play games.
• Adjusted the casino promotions that did not activate on the customer’s account.
• Updated the customer’s information on the account.
• Informed the customers as to why their credit cards will not deduct credit to their
gaming account.
• Resolved or escalated technical gaming issues.
• Opened or closed gaming accounts.
• Informed customers on how to change personal settings.
• Greeting and directing all spa clients as well as showing them the rooms.
• Answering calls and switchboard taking messages about availability and prices of
services and products.
• Booking appointments for clients for massages or the fat burn session.
• Ordering office supplies.
• E-mailing clients to confirm their appointments, new products and services and
responding to general questions asked.
• Recommending products and services to potential customers.
• Updated existing customer information filing system.
• Tendered to cash and writing of receipts.
• Basic housekeeping duties such as clean and tidy rooms, replace towels and massage
oils, vacuum, wipe down counters and massage beds.
• Data capturing invoices.
• Capture customers details on excel.
