Shannon Hewitson, Ready for new challenges and opportunities

About

A determined, motivated person who always believes in persevering as you will never know what doors it will open for you.

Experience

Sister's Health Spa

Jun 2018 – Jun 2020

Cape Town, South Africa

Junior Administrator/Receptionist

• Greeting and directing all spa clients as well as showing them the rooms. • Answering calls and switchboard taking messages about availability and prices of services and products. • Booking appointments for clients for massages or the fat burn session. • Ordering office supplies. • E-mailing clients to confirm their appointments, new products and services and responding to general questions asked. • Recommending products and services to potential customers. • Updated existing customer information filing system. • Tendered to cash and writing of receipts. • Basic housekeeping duties such as clean and tidy rooms, replace towels and massage oils, vacuum, wipe down counters and massage beds. • Data capturing invoices. • Capture customers details on excel.

Mango 5

Feb 2018 – May 2018

Cape Town, South Africa

U.K Call Center Customer Support Agent via Live Chat, e-mails and telephonic

Handled 30 inbound calls a day relating to professional CV writing products on offer. • Resolved CV and account complaints. • Engaged with CV writer to re-write CV’S if the customer wasn’t satisfied. • Inbound sales calls to persuade interested customers to buy CV package.

Webhelp

Apr 2016 – Jul 2016

Cape Town, South Africa

U.K Call Center Customer Support Agent via Live Chat

Educated customers about products and how to navigate on the site. • Resolved retail complaints or directed customers to the correct department. • Updated customer account information. • Tracked all the delivery parcels that were late or not delivered. • Forwarded the product price adjustments to the relevant department.

Lunar Zone

Aug 2012 – Mar 2015

Cape Town, South Africa

International Customer Support Agent for online casino gambling games

• Provided the customers with instructions on how to play games. • Adjusted the casino promotions that did not activate on the customer’s account. • Updated the customer’s information on the account. • Informed the customers as to why their credit cards will not deduct credit to their gaming account. • Resolved or escalated technical gaming issues. • Opened or closed gaming accounts. • Informed customers on how to change personal settings.

Trust Health Studio

Jan 2007 – Oct 2009

Cape Town, South Africa

Junior Administrator/Receptionist/Excel Data Capturer

• Greeted all the customers that entered as well as directed booked appointments to rooms. • Composed and replied to all the correspondence regarding services offered and prices. • Answered calls as well as made calls to confirm if the customer was still interested in using our rooms for their personal appointment. • Provided front desk support and other administration duties such as photo copying, typing and reception work. • Reviewed and verified data on forms such as age, name, room used, price and entered it into excel. • Worked on excel capturing all completed application forms of customers wanting to make use of our rooms and beauty/hair dressing equipment. • Captured the customers appointment times from paper sheets to excel.

Education

South Peninsula High

Jan 2001 – Nov 2006

Matric grade 12

Shannon Hewitson

Ready for new challenges and opportunities

Skills

Languages