Proficient in calendar and email management, administrative support, and CRM/ticketing systems such as Salesforce and Zendesk. Experienced in appointment scheduling, call handling, file organization, and data entry. Skilled in using Microsoft Office, Google Workspace, and communication tools like Slack, MS Teams, and Twilio. Knowledgeable in customer service best practices, with a working foundation in social media content planning and light graphic design using Canva.
