You need a Customer Support Specialist to handle your daily activities; improve productivity and efficiency with your online business. I can help you!
I am Virtual Assistant and I have helped e-commerce businesses to
√ Serve as the first point of contact for their business.
√ Stay updated with products and services to inform customers of the new updates
√ Respond to customers' questions, educate them on products and services, and follow up with them to ensure they are satisfied.
√ Create, edit and send emails to customers
√ Document issues and resolution in the database
√ Input data on Google sheets and docs; ensure they are updated and stored on Google drive for future references
√ Update inventory, replace orders, fulfil orders and return and refund items.
√ Live chat using various platforms like Twak.to, Freshchat, LiveAgent and others
√ Provide virtual support by engaging customers on social media platforms, through phone calls and chats, and representing the brands professionally
√ Update CRM systems and database
√ Train new customer service staff
As someone with a sharp eye for detail, enthusiasm and a problem-solver, I thrive on making sure every day has a clear plan and every plan is clearly communicated and carried out efficiently. Additionally, I am someone who is quick to learn and improve the process
My greatest value to any client is my ability to work independently, freeing up their time to focus on the needs of the business.
Can I be your Knight in shining armour?
If yes, I would love to hear from you.
