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Shaavanie Parbhunauth

Customer Service Representative

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About
I am an experienced and dedicated Customer Service Representative with over 10 years of hands-on experience in delivering excellent customer support across various industries. I take pride in creating positive customer experiences by addressing concerns with empathy, professionalism, and a solution-oriented mindset. Work Interests: I’m passionate about roles where I can directly contribute to customer satisfaction, build long-term client relationships, and support company goals through efficient and effective service. I am particularly interested in opportunities where I can: • Handle customer inquiries across multiple platforms (phone, email, chat). • Work with CRM systems and contribute to process improvements. • Support teams with onboarding, training, or mentoring new representatives. • Grow within a supportive and team-oriented environment that values communication and problem-solving. My Strengths: • Excellent Communication: I communicate clearly and effectively with customers and team members, both verbally and in writing. • Problem Solving: I enjoy finding creative and practical solutions to customer issues, even under pressure. • Empathy and Patience: I always strive to understand the customer’s perspective and treat every interaction with care and respect. • Technical Proficiency: I’m skilled in Microsoft Office, CRM platforms (such as Salesforce or Zendesk), and can quickly learn new tools. • Team Player: I work well in collaborative environments and support my peers to meet team goals. • Time Management: I handle multiple tasks efficiently and prioritize well in high-volume settings.
Experience
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Amazon Canada
Jun 2018 – Present
Brampton Ontario
Trainer