Shadab Kazmi

About

6+yrs Experience in IT Helpdesk / User Support / Desktop Support/ Network Support Engineer ( LAN,WAN). CCNA( R&S), Microsoft office 365 Enterprise Expert , ITIL V4, ComptiAA+Certified , Practical Knowledge in CCNP(R&S),BMC Remedy , Service Now , ITSM Tools, Remote Desktop, Image migration, Hardware / Software/ Networking Issues , Windows & Linux Operating System, Troubleshooting of All kind of issues ,etc.

Experience

Diyar United Company ( Client - Kuwait petroleum Coorporation)

Nov 2019 – Oct 2021

Kuwait

IT Filed Support Engineer / Service Desk analyst

Installed, configured and maintained data migration of workstations and software.  Assisted the client in solving computer related issues and orientation of new equipment as deployed.  Support a large enterprise desktop deployment with the older computers while imaging approx. 100 +workstations from Windows Vista to Window 10.  Imaged and configured PC's on new installs and peripherals ensuring positive customer feedback.  Maintain inventory taking inventory of the computers in all facets of the deployment life cycle to include receiving, imaging, deployment, and disposal.  Performed break-fix tasks for both hardware and software issues.  Set up and restored new machine, configured Outlook and Printer Configuration  Performed training of over 1000 remote support employees and 3rd party contractors Utilized a CRM daily to track and work desktop support tickets such as hardware repairs, installing software, maintained user permissions, and answered user’s questions.  Completed 60% more tickets than the average tech. ON-BOADING - Create User Mailbox Account, Create User Skype Business Account, Create User Public Folder, Add Security Groups, Reset the Password. OFF-BOARDING - Disabled User Account, security groups Member of Remove, Disable User Mailbox Account, Remove User Skype Business Account, Archive User Personal & Public Folder, Request to Remove the Access (Network & Applications). Creating New Admin User Account - User Admin Accounts - AD- Admin. Creating New Service Account - Active Directory Users and Computers, Create the Service Account. Providing NOC ShareFile Access Provide Access Security Group Share File-Users and then SG AD- Admin. Providing Shared Folder Access - Folder Access request, Add User departments, Owner of the folder for approval, Read Access & Read Write. Creating New Shared Mailbox Shared mailbox group -Office 365 Admin. Providing & Removing Shared Mailbox Access Add & remove Access - office 365 Admin.

DFCCIL ( Ministry of Railways)

Dec 2017 – Sep 2019

New Delhi

Network Administrator

Bsic Knowledge of ASA and Checkpoint firewall. Monitoring and Management of Railtel and Reliance MPLS and ILL Lines at DFCCIL Delhi and DFCCIL’s offices across India . Work on Checkpoint firewall to manage all DFCCIL Offices traffic. Configuration & troubleshooting of HP routers, L2 and L3 switches. Work on Cisco ASA firewall to manage the National Data Centre traffic. Work on Checkpoint firewall to manage the DC and DR traffic. Configuration & troubleshooting of Cisco routers, L2 and L3 switches, Provided support for Network related issue. Configure Password on Cisco Router and switches. Work with team and team leaders to prepare weekly and monthly reports. Prepare Backup sheet for Router and switches. Troubleshooting in LAN & WAN network . Diagnosed operating system problems, repair all issues and remove malware are defined by scopes of work.

WIpro Technology

May 2017 – Nov 2017

Hyderabad

IT Support engineer

Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2000/2003/2008. Interact with numerous computer platforms in a multi-layered client server environment. Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorised desktop applications . Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment. Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment. Performs remedial repairs on computers, laptops,printers and any other authorised peripheral equipment. Customize desktop hardware to meet user specifications and site standards. Customer supplied location specification drawings utilization. Final system camera and component layout documentation preparation for customers. Performed remote installations, upgrades,and repairs using phone, online chat,and remote desktop software. Diagnosed operating system problems, repair all issues and remove malware are defined by scopes of work. Knowledge in windows 2000/2003/2008 networking environment. Fully proficient at LAN,WAN and wireless building ,cable installation and testing. Maintained,configured ,and sustained the Cisco VoIP network. Configuration and installation VPN. Troubleshooting various network & hardware problems. Managing & troubleshooting local printer & network printer. Installing internet data cards and configuring Wi-Fi networks on the laptops. Assembling and disassembling the computer and troubleshooting. Apply operating system updates, patches and make

Inter touch Quadriga ( Client - IBIS Hotel)

Jul 2016 – Apr 2017

Gurgaon

Support Engineer

Providing technology vision and publishing technology business plans in support of corporate objectives to grow revenue base and improve margins. Ensuring that the goals of the Incident Management process are achieved; restoring normal service as soon as possible based on customer perspective and within defined SLA. Detecting, logging, categorizing and prioritizing incidents and providing initial Incident Support. Managing network asset inventory through the useful lifecycle of each asset. Knowledge in windows 2000/2003/2008 networking environment. Fully proficient at LAN,WAN and wireless building ,cable installation and testing. Maintained,configured ,and sustained the Cisco VoIP network. Configuration and installation VPN. Troubleshooting various network & hardware problems. Managing & troubleshooting local printer & network printer. Installing internet data cards and configuring Wi-Fi networks on the laptops. Troubleshooting of lease line and ISDN. Configuration of BGP,OSPF, EIGRP PROTOCOLS on routers. All types of commercial work related to Commissioning of leased line & ISDN. Configuration of Access list, NAT,PAT.

OLX India Pvt. Ltd

Oct 2015 – Jun 2016

Gurgaon

System Engineer

NIIT Technology

Jan 2015 – Oct 2015

Patna

Network Trainee

JSS Technologies

Jan 2014 – Dec 2014

Noida

Associate Network trainee

Education

CET -IILM -AHL

Jun 2010 – Jul 2014

B-TECH , Computer science Engineering & Technology

Skills

Languages