I'm an empathetic person who's skilled at relating to people.In one memorable instance from earlier this year, I was on a call with a customer who was homeless because of a flood in her apartment. She had little to no money at the time and she was devastated, and crying because she needed somewhere to stay for a few nights until the council reach out to her. It became clear that we couldn't meet her needs, but I wanted her to walk away with a favorable impression of the service we had provided. I talked her through some of her other options and even let her know about a reputable shelter that would accommodate her for a few nights because she was on label to pay for two nights with us. She was please with the service I offered even though it wasn’t sufficient but it was helpful so In a survey from that interaction, she specifically mentioned that she would still be recommending our location to others because of the interaction she had encountered.
