With an Associate's degree in Information Technology and working on my Bachelor of Science in Cybersecurity from the University of Phoenix, I am a skilled and experienced Technical Specialist who can handle complex problems with devices and software while ensuring a seamless user experience. I have worked for F5, Microsoft, and Mindtree, providing technical support and facilitating computer setup, installation, and relocation requests.
I have extensive knowledge of SLAs, internal tools, documentation procedures, M365 foundations, network administration, and installing software and hardware. I have utilized both Exchange and Office 365, and supported Windows OS and applications. I am an expert in Azure, M365, and Exchange, and have collaborated with internal Microsoft support teams to troubleshoot and resolve systemic faults. I enjoy using my logical reasoning and troubleshooting abilities to be of assistance wherever possible.
Experience
F5
Jan 2024 – Mar 2024
Seattle, Wa
Desktop Support Specialist II
• Provided technical support and facilitated computer setup, installation, and relocation requests.
• Maintained and upgraded end-user PCs, Mac, Android, and related equipment for optimal performance.
• Delivered comprehensive hardware, software, and network services support to end users.
• Ensured reliable end-user support by following established processes and procedures.
• Handled equipment provisioning, shipping, and collection for employee onboarding and offboarding.
• Collaborated with IT team members to troubleshoot issues and streamline information communication.
