Shahene Thompson

Customer Support & Online Reputation Specialist | I help ecom brands reduce hassle, boost repeat buyers and maintain a strong public image

Message

Intro

Kingston, Jamaica

Studied Adiminstative Assistant and Customer Service at Kenilworth Academy

Studied Adiminstative Assistant at Merlene Ottey High

Consumer Services

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Joined February 19, 2023

Skills

Languages

English

Native or Bilingual

About

Are you an e-commerce store owner who is overburdened with backend chaos, customer messages, and never-ending administrative tasks? The daily grind of tracking shipments, handling orders, answering consumer inquiries, and making sure everything goes without a hitch can divert your attention from what counts most: expanding your company. That's my role. I've worked with Shopify, Amazon, and Etsy store owners for years, and my specialty is optimizing processes so you can concentrate on growing. I provide structure to your company's back-end and a personal touch to every customer encounter, from expert customer care support and email management to order monitoring, returns processing, and onboarding new clients. "It feels like I have someone in my corner at last," is a common statement made by business owners I've worked with. Whether you're a lone entrepreneur or managing a rapidly expanding company, I join your team and provide the dependable help you've been lacking. When you're prepared to: Cut down on consumer complaints Boost the retention of customers Improve the experience of your customers. Spend less time worrying and more time planning. Then let's have a conversation. Please send me a message today to find out how I can help your eCommerce business grow with less stress and more flexibility, and set up a free discovery call right now.

Experience

Collective Solution

Nov 2021 – Dec 2022

Jamaica

Customer Service Agent

Track And Locate Customer Packages. • Create Refund or Replacement for Lost or Misdelivered Package. • Cancel Subscription from Accounts

Continuum Global Solution

Jul 2021 – Oct 2021

Jamaica

Customer Service Agent

Answer Billing Questions Help Customer Active New Mobile Phone Troubleshoot Devices and Self-Serve Through Verizon App

Centerfied

Jan 2021 – Jul 2021

Jamaica

Telesales Agent

Contact potential or customers and tell them about a new product or service Answer question about the products Fulfill monthly sales target

Education

Kenilworth Academy

Sep 2018 – Sep 2019

Adminstrative Assistant Diploma and Customer Service Certificate, Adiminstative Assistant and Customer Service

Merlene Ottey High

Sep 2013 – Aug 2018

High School Diploma, Adiminstative Assistant