Shahid Hussain - Syed, Business Development, Customer Service, Customer Support, Customer Experience and Project Support professional

sdc Marketing & Realtors

Nov 2000 – Present

Islamabad, Pakistan

Self Employed

Along with job hunting I am improving professional skills through E- learning and development. Part time Real Estate Services as self-employed person. Main Services Include:  Real Estate Sales & Rental Services  Real Estate Management Services  Real Estate Investment Services  Contracts Management

Joyn Group

Jun 2019 – Feb 2020

Islamabad, Pakistan

Business Development, Customer & Project Support Manager

Joyn Group is Engineering, Consultancy & IT services provider to mainly Telecom & Energy Companies and I was looking after Business Development, Customer Experience and Customer & Project Support.  Business development regarding investment and business opportunities to bring in more profitable revenues  Developing client relationship & maintain the existing ones in order to Cross & Upsell by providing high level of customer service, support and satisfaction.  Ensuring service delivery timelines, completion & invoicing process and timely payment clearance so as maintain cash flows, through strong follow-ups.  Reporting performance, kPIs, payment status (both inwards & outwards) and the major developments taking place  Act as an interface between the business, clients & suppliers.

Enterprise Technology Solutions Inc

Mar 2018 – Sep 2018

Lahore Pakistan

Regional Sales Manager (Remote - North America )

Enterprise Technology Solutions Inc is a USA based certified IT, Telecom, Technology products & services re-seller/Contractor mainly to US Govt agencies (GSA) and I had been assisting virtually in:  Generating & accelerating profitable sales, through understanding the customer requirements, suggesting solutions or best possible options, creating quotes for the customers through adopting effective negotiation & influential approach about the price and terms, keep a strong follow up until sales are made and closed.  Maintaining & exhibiting the highest level of customer relations, customer care, customer support and customer satisfaction & experience.  Obtaining best possible quotes from the suppliers, either directly or through the purchase department, using effective strategy in order to get the favourable profit ratio.  Coordinating with team members throughout the sales cycle and provide high standard customer service & experience.

Relacom Pakistan

Nov 2017 – Jan 2018

Multan, Pakistan

Regional Project Manager

Overview: Relacom Pakistan is the largest Telecom Rollout Sub Contractor in Pakistan providing services to Nokia, ZTE and Ericsson.  During this role I was responsible for the complete sales & service life cycle from business development, customer care, customer support & relation building, budgeting, invoicing, coordination, team management, performance reporting, quality assurance, reporting, invoicing, payment clearance, closure and after sales service.

Mobile Bitz, BSKYB, CAPITA

Oct 2009 – Feb 2016

United Kingdom

Retail & Sales

Overview: During this time I have had the opportunity of working with UK’s few of the top companies in capacities of Retail Sales Manager, Visiting Officer etc. This has been another mile stone in my career and I gained a great deal of experience and a whole new set of expertise in business strategy & development. Core Responsibilities:  Managing & leading Business Development wing.  Business strategy and various commercial project implementations related to revenue generation.  Sharing continuous accurate and relevant feedback with company area and regional managers.  Reviewing performance dashboards against KPI's with management and team members and looking for growth opportunities through improved team performance, business & Marketing strategy and overcoming loopholes.  Ensuring that the relevant database is always up to date and accurate. •  Implementing sales & marketing strategies & plans and ensuring high class customer service and experience.  Developing new business contacts while retailing old customers to grow them into a diversified customer base in a specialist business market.

Mobilink GSM (Currently Jazz)

May 2006 – Aug 2009

Faisalabad, Pakistan

Regional Project Manager

Overview: Mobilink GSM is the # 1 Cellular Service provider in Pakistan with over 38 Million subscribers and I have had the opportunity of working in capacities of Project Manager & Regional Project Manager in the Technical Project Management department of the Technical wing responsible to develop, enhance and spread mobile phone service and coverage across the country for the purpose of business development and maximizing revenue generation. Key accomplishments & Responsibilities:  Successfully developed and implemented processes, communication strategy and action plans, while engaging all the stake holders from Technical & Commercial wings through Win Win and Conflict Management strategy.  Successfully Managed & Completed nationwide BTS Tower roll-out projects, on regional and national level.  Prepared a detailed forecast of all the project plan, liaising with all required parties to gather the most accurate estimates possible and commitment on agreed deliverables.  Managed process of project setup, resource allocation and partner engagement  Managed smooth handover to customer and internal operational teams, managed change request process.  Managed resource motivation levels exhibiting leadership presence

Shahid Hussain - Syed

Business Development, Customer Service, Customer Support, Customer Experience and Project Support professional

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