Shahzar Toufiq, Chat Support 🏆 Call Support 🏆 Online Fish gaming support 🏆 virtual Assistance 🏆 social media management 🏆

About

I love selling my skills and work. I hate selling myself and my soul here are a few things about me I have 5 years of experience in customer support (social media chat, email, and call support .) social media management, data entry, and virtual assistance, I have experience working for E-commerce,(amazon and Shopify) and online casino gaming platforms and am well aware of every CRM tool which is currently using. I have a goal that I give top priority to 100% customer satisfaction. Over the past five years, I have been an excellent customer support service provider. Some of my specialties include but are not limited to: ✔️ Customer Service ✔️Technical Support ✔️ Email and Client follow up ✔️ Live Chat support ✔️ online fish games ✔️ data entry ✔️ Virtual Assistance ✔️ order tracking ✔️ Social Media Support & Management ✔️ Ticket Support ✔️ Hotel bookings ✔️ casino management ✔️Copywriting Some Software that I have a great command of, include: ✔️ G-suite / Google workspace ✔️ Facebook ads ✔️ Zoho CRM ✔️ HubSpot ✔️ Zendesk ✔️ SEO ✔️ Hootsuite ✔️ Google Analytics ✔️ Help scout ✔️ WordPress ✔️ Intercom ✔️MailChimp ✔️ Live Agent ✔️Helpdesk ✔️Freshdesk ✔️Buffer ✔️ Lommly ✔️AutoCab ✔️Ghost ✔️Icabbie many more

Experience

desiclik.com

Jan 2022 – Nov 2022

NEW YORK

customer support

providing customer support about company products, answering their questions, and quires, on chat and emailproviding customer support about company products, answering their questions, and quires, on chat and email Skills which i used there : LiveChat ChatBot · Zendesk · Help Desk Support · Customer Satisfaction · Customer Relationship Management (CRM) · Customer Service · Customer Support

the bodyshop

Jun 2021 – Jun 2022

technical support

one of the best online platform to buy branded and local cosmetic productsuk one of the best online platform to buy branded and local cosmetic products,the skills which i used there Skills: Customer Relationship Management (CRM) · Leadership · Management · chat support .zendesk. Analytical Skills · Microsoft Office · Problem Solving · Technical Support · English · Technical Writing · Customer Service · Customer Support · Microsoft PowerPoint · Teamwork

the golden nugget lake charles

Mar 2020 – Jan 2021

united state of America

CUSTOMER SUPPORT

answer questions and queries on chat and email, providing and telling them about company servicesanswer questions and queries on chat and email, providing and telling them about company services Skills: Email Marketing · Email Clients · Customer Satisfaction · Management · Customer Service · Customer Support · Online Support · Microsoft Excel

Thurrock taxis

Jun 2019 – Jan 2020

call operator

take a direct booking from the customers on calls, answer their questions and quires, solve their payment issuestake a direct booking from the customers on calls, answer their questions and quires, solve their payment issues Skills: Customer Satisfaction · Telecommunications · Customer Relationship Management (CRM) · Customer Service

Education

Quaid i azam university Islamabad

Mar 2016 – Feb 2020

bachelor of science , computer science

NICON Group of Vocational and SKILLS TRAINING Institute Head Office

Mar 2018 – Dec 2018

Diploma , Diploma of Education, Customer Service Support/Call Center/Teleservice Operation

National University of Modern Languages (NUML) logo National University of Modern Languages (NUML)

Oct 2017 – Feb 2018

Associate degree , Diploma of Education, English Language and Literature/Letters