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Shalene Cielo

Virtual Assistant

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Intro
Davao City, Philippines
Joined June 7, 2025

Skills

Languages

English
-
Fluent
About
I have a strong background in administrative support, customer service, and sales, making me a well-rounded and efficient Virtual Assistant. With four years of experience in sales within the BPO industry, I am skilled in communication, organization, and problem-solving. My two years assisting customers with telecommunications services in New Zealand have also enhanced my ability to handle inquiries, troubleshoot issues, and provide excellent support. I am highly adaptable, tech-savvy, and detail-oriented, ensuring that tasks are completed efficiently and accurately. I am confident that my experience and dedication to delivering high-quality service will make me a valuable asset to your team
Experience
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Lotus Property Solution
Jul 2021 – Jan 2025
Texas, USA (Remote)
Virtual Assistant
Provided exceptional administrative support as a Virtual Assistant, expertly managing high-priority projects and consistently delivering quality results with minimal supervision. Conducted thorough property research, effectively listing and updating properties online to enhance visibility. Skillfully managed a client database, ensuring accurate and efficient record-keeping. Prepared real estate documents, ensuring compliance and timely processing.
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Acadsoc LTD
Mar 2019 – Jul 2021
China (Remote)
Online ESL Teacher
Delivered engaging online ESL instruction using structured textbooks, ensuring students mastered language skills effectively. Conducted thorough assessments and provided constructive feedback to enhance student performance. Adhered to school policies and management guidelines, consistently achieving high-quality teaching goals on schedule.
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Teleperformance
Feb 2017 – Mar 2019
Davao, Philippines
Technical Support Representative
Expertly communicate with clients to diagnose technical issues with precision. Deliver step-by-step instructions to effectively resolve technological challenges. Offer backup solutions as needed to ensure seamless user experiences.
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Sitel Corp
Apr 2015 – Feb 2017
Baguio, Philippines
Customer Service Representative
Delivered exceptional customer service by identifying individual customer needs and recommending tailored solutions. Diagnose and troubleshoot issues related to products or services Provide accurate and timely information or solutions
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