Shaleni Henry
Richmond, VA
804-319-0581
shalenih@gmail.com
Summary: Detail-oriented operations professional with extensive experience in data management, process optimization, and cross-team collaboration. Proficient in ensuring data accuracy, implementing standard operating procedures, and handling administrative tasks to improve service delivery and meet operational goals.
Professional Experience
SiriusPoint, Remote
Sr. Operations Consultant Sept 2023 – Present
Created workflows and data storage systems, including a SharePoint library, to improve service coordination and support internal audits and data retrieval.
Collaborated with multiple teams to ensure efficient execution of risk management processes, aligning operational goals and ensuring smooth service delivery.
Facilitated the documentation process for annual audits, coordinating with internal teams and external vendors to meet deadlines and adhere to guidelines.
Rhino New York LLC, Remote
Sr. Compliance Analyst July 2021 – Apr 2023
Created the company’s E&S Filing Handbook and E&S Taxes/Fees Payment Handbook to promote education on proper insurance procedures
Responsible for submitting state filings in various state portals and paying state taxes on business written nationally
Oversaw our licensing vendor to maintain the company’s licenses for all states to ensure compliance and continuation of business
All Risks, Ltd., Greenwood Village, CO
Processing Coordinator Oct 2018 – Dec 2020
Oversaw the Business Process Outsource team and acted as a liaison between the business team and operations team to manage any escalated issues between the two departments
Increased the SLA of the company’s back-office production by almost 60% within the first month by conducting daily quality audits on files and workflows
Led the weekly Business Process Outsource team meetings to review areas of concern and in turn created Standard Operating Procedures to increase productivity
Owens and Minor, Mechanicsville, VA
Margin and Pricing Analyst Mar 2018 – Oct 2018
Successfully maintained profitable margins for Owens and Minor’s brand products and lab products by developing, researching, and investigating customer quarterly sales reports
Provided pricing guidance to the sales and contracts team as well as reviewed executed customer distribution agreements to ensure our customers had access to the correct pricing
Education and Certifications
Virginia Commonwealth University, Richmond, VA Degree Completion: Dec 2012
Bachelor of Science in Environmental Studies
Minor: Media Studies
Experience
SiriusPoint
Sep 2023 – Present
remote
Operations Consultant
Created workflows and data storage systems, including a SharePoint library, to improve service coordination and support internal audits and data retrieval.
Collaborated with multiple teams to ensure efficient execution of risk management processes, aligning operational goals and ensuring smooth service delivery.
Facilitated the documentation process for annual audits, coordinating with internal teams and external vendors to meet deadlines and adhere to guidelines.