User's Cover Picture
User's avatar

Shaleni Henry

Message
Intro
United States
Operations Consultant at SiriusPoint
Joined January 21, 2025

Skills

About
Shaleni Henry Richmond, VA 804-319-0581 shalenih@gmail.com Summary: Detail-oriented operations professional with extensive experience in data management, process optimization, and cross-team collaboration. Proficient in ensuring data accuracy, implementing standard operating procedures, and handling administrative tasks to improve service delivery and meet operational goals. Professional Experience SiriusPoint, Remote Sr. Operations Consultant Sept 2023 – Present  Created workflows and data storage systems, including a SharePoint library, to improve service coordination and support internal audits and data retrieval.  Collaborated with multiple teams to ensure efficient execution of risk management processes, aligning operational goals and ensuring smooth service delivery.  Facilitated the documentation process for annual audits, coordinating with internal teams and external vendors to meet deadlines and adhere to guidelines. Rhino New York LLC, Remote Sr. Compliance Analyst July 2021 – Apr 2023  Created the company’s E&S Filing Handbook and E&S Taxes/Fees Payment Handbook to promote education on proper insurance procedures  Responsible for submitting state filings in various state portals and paying state taxes on business written nationally  Oversaw our licensing vendor to maintain the company’s licenses for all states to ensure compliance and continuation of business All Risks, Ltd., Greenwood Village, CO Processing Coordinator Oct 2018 – Dec 2020  Oversaw the Business Process Outsource team and acted as a liaison between the business team and operations team to manage any escalated issues between the two departments  Increased the SLA of the company’s back-office production by almost 60% within the first month by conducting daily quality audits on files and workflows  Led the weekly Business Process Outsource team meetings to review areas of concern and in turn created Standard Operating Procedures to increase productivity Owens and Minor, Mechanicsville, VA Margin and Pricing Analyst Mar 2018 – Oct 2018  Successfully maintained profitable margins for Owens and Minor’s brand products and lab products by developing, researching, and investigating customer quarterly sales reports  Provided pricing guidance to the sales and contracts team as well as reviewed executed customer distribution agreements to ensure our customers had access to the correct pricing Education and Certifications Virginia Commonwealth University, Richmond, VA Degree Completion: Dec 2012 Bachelor of Science in Environmental Studies Minor: Media Studies
Experience
User avatar
SiriusPoint
Sep 2023 – Present
remote
Operations Consultant
 Created workflows and data storage systems, including a SharePoint library, to improve service coordination and support internal audits and data retrieval.  Collaborated with multiple teams to ensure efficient execution of risk management processes, aligning operational goals and ensuring smooth service delivery.  Facilitated the documentation process for annual audits, coordinating with internal teams and external vendors to meet deadlines and adhere to guidelines.