Shana-Kay Hyde

Shana-Kay Hyde Voice-over talent| Media and Technology Student | Journalist | Public Speaking | Public Relations | Media and Communications

Message

Intro

Kingston, Jamaica

Senior Customer Service Representative at Singer Jamaica Limited

Studied Journalism, Public Relation and Advertising at University of Technology jamaica

Consumer Services

Joined April 13, 2023

Skills

Languages

English

Fluent

About

I have excellent Customer Service and presentation skills. I am a great listener and pay keen attention to details. I have worked with Humana Pharmacy in the USA as a customer service representative for four years and I am currently the senior Customer Service Representative for Singer Jamaica Limited.

Experience

Singer Jamaica Limited

Jun 2022 – Present

Kingston, Jamaica

Senior Customer Service Representative

I currently handle advanced customer service complaints for over fifteen location. Responding to and following up with clients regarding their needs, complaints, or other issues with products or services. • Sending emails and broadcasts to clients and employees to resolve customer issues. • Writing customer complaint report to the General Manager with solution suggestions for irate customers

Education

University of Technology jamaica

Sep 2022 – Present

BA In Communication Arts and Technology Pending, Journalism, Public Relation and Advertising